Shipping Policy

Effective Date: January 1, 2025

At Pastura Company LLC (“Pastura,” “we,” “us,” or “our”), we are committed to delivering your order safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders to customers worldwide.

1. Shipping Coverage

Pastura ships to most international destinations. Shipping availability depends on carrier access, logistics restrictions, and customs regulations.

If your country does not appear at checkout, please contact our support team and we will review available shipping options.

2. Order Processing Time

• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or U.S. public holidays begin processing on the next business day.
• High-volume seasons or supply-chain conditions may extend processing times.

If additional verification is required for security or fraud prevention, processing may be delayed until customer confirmation is received.

3. Shipping Methods & Estimated Delivery Times

Delivery times vary based on product type, supplier location, and destination country.

• Standard International Shipping: 7–15 business days
• U.S. Domestic Shipping: 3–7 business days (for U.S.-based deliveries)
• Freight or Oversized Equipment: Delivery times vary; customers will be contacted with carrier-specific timelines.

Delivery estimates do not include customs processing times. Pastura is not responsible for delays due to customs inspections, severe weather, carrier disruptions, strikes, geopolitical events, or other factors beyond our control.

4. Shipping Fees

• Shipping costs are calculated automatically during checkout based on weight, dimensions, and destination.
• Free-shipping promotions may apply during special periods.
• Pastura does not add hidden fees or surcharges to standard carrier rates.

For large or heavy agricultural items, freight charges may apply and will be displayed at checkout or communicated separately if required.

5. Order Tracking

When your order ships, you will receive an email containing:

• Your tracking number
• The carrier handling your shipment
• A direct link to track the package online

Tracking updates may take up to 24–48 hours to appear in the carrier’s system.

6. Customs, Duties & Taxes

• International shipments may be subject to VAT, import duties, customs brokerage fees, and inspection charges.
• These fees are not included in your order total and must be paid by the recipient.
• Customs policies vary by country; please contact your local customs office for details.

Pastura is not responsible for customs delays, packages held for clearance, or additional government-imposed charges.

7. Incorrect Addresses & Delivery Issues

• Please ensure your shipping address is accurate and complete before placing the order.
• Pastura is not responsible for failed deliveries due to incorrect, incomplete, or outdated addresses.
• Unclaimed packages or returned shipments may require additional reshipping fees.

If your order is returned to us due to an incorrect address, reshipping charges will apply.

8. Lost, Delayed, or Damaged Packages

Delayed Shipments:
If your shipment is significantly delayed, contact us and we will investigate with the carrier.

Lost or Missing Packages:
If the carrier confirms delivery but the package is missing, Pastura is not liable for theft, loss after delivery, or deliveries made to incorrect addresses provided by the customer.

Damaged Packages:
If your order arrives damaged, notify us within 48 hours and include photos or videos of the damage along with your order number. We will review the case and offer a replacement or refund as applicable.

9. Split Shipments

Your order may arrive in separate shipments due to multiple supplier locations, warehouse distribution, or stock availability. Each package will have its own tracking number.

10. Contact Us

For any shipping-related questions, please contact:
shopping@pasturafarmstore.com

We will reply within 24–48 hours.