Refund & Return Policy

Effective Date: January 1, 2025

Pastura Company LLC (“Pastura,” “we,” “us,” or “our”) is committed to providing high-quality agricultural products and reliable support. This Refund & Return Policy explains the conditions under which refunds, returns, replacements, or cancellations may be accepted.

1. Eligibility for Returns and Refunds

Requests must be submitted within 14 days of receiving your order.
Items must be unused, undamaged, and returned in original packaging.
All accessories, manuals, and components must be included.

Pastura may reject items returned without prior approval or items showing signs of use, installation, modification, or damage.

2. Non-Returnable / Non-Refundable Items

Final sale items
Digital or downloadable products
Items damaged due to misuse or improper handling
Products not in original packaging
Health or hygiene-sensitive items
Customized or special-order products

3. Damaged or Defective Items

If your item arrives damaged or defective, notify us within 48 hours and include photos or video evidence.

Depending on the situation, Pastura may offer a replacement, full refund, partial refund, or store credit.

4. Wrong Item Received

If you receive an incorrect item, contact us within 7 days with photos and your order number. We will arrange a replacement or refund at no cost to you.

5. Return Shipping Costs

Customer pays return shipping for non-defective returns or change-of-mind cases.
Pastura covers return shipping for wrong items or confirmed defects.

Shipping fees, customs duties, and taxes are non-refundable.

6. Refund Processing Time

After receiving and inspecting your return:

Approval or rejection is issued within 5–7 business days.
Approved refunds are returned to your original payment method.
Banks may require 5–10 business days to process the refund.

7. Lost or Missing Packages

Pastura is not responsible for packages marked as “Delivered” but not received, or delays caused by incorrect addresses or customs procedures.

8. Order Cancellations

Orders may be canceled only if they have not been processed or shipped. Shipped orders must follow the return policy.

9. How to Request a Return or Refund

Please include your name, order number, reason for request, and any supporting photos or videos. We will respond within 24–48 hours.

10. Contact Us

Pastura Company LLC
1201 N Orange Street, Suite 600
Wilmington, DE 19801
Email: shopping@pasturafarmstore.com