Terms of Service

Effective Date: January 1, 2025

These Terms of Service (“Terms”) govern your access to and use of the Pastura website, online store, content, and related services (collectively, the “Services”) operated by Pastura Company LLC (“Pastura,” “we,” “us,” or “our”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you must stop using the Services immediately.

1. Use of the Website and Services

By using our Services, you agree that you will:

• Use the website only for lawful and legitimate purposes;
• Not engage in fraudulent, abusive, or harmful behavior;
• Not disrupt, interfere with, or compromise the security or integrity of the Services;
• Not upload or transmit viruses, malware, or malicious code;
• Not attempt unauthorized access to our servers, systems, or other user accounts.

We reserve the right to suspend or terminate your access to the Services at any time if we believe you have violated these Terms or engaged in harmful or unlawful activity.

2. Eligibility

You must be at least 18 years old and capable of forming a binding legal agreement to use our Services or make purchases. By using the website, you represent and warrant that you meet this requirement.

3. Intellectual Property

All content on the Pastura website—including text, graphics, logos, product information, images, icons, and software—is the property of Pastura Company LLC or its licensors and is protected by applicable intellectual property laws.

You agree that you will not:

• Copy, reproduce, distribute, or publicly display website content without our prior written consent;
• Modify, reverse engineer, or create derivative works based on the Services;
• Use our trademarks, logos, or branding without prior written permission.

4. Product Information, Pricing, and Availability

We aim to provide accurate product descriptions, images, pricing, and availability information. However:

• Information may occasionally contain typographical, pricing, or other errors;
• Prices, offers, and availability may change without notice;
• We reserve the right to correct errors or update information at any time;
• We may cancel or refuse orders that are affected by errors, suspected fraud, or other issues.

Pastura is not responsible for delays, stock issues, or inaccuracies caused by suppliers, manufacturers, or carriers.

5. Orders, Payments, and Billing

By placing an order through our website, you agree that:

• You are authorized to use the payment method you provide;
• The billing and shipping information you provide is accurate and complete;
• Our payment processors may perform fraud checks or verification as required;
• We may refuse, cancel, or refund an order at our discretion, including in cases of suspected fraud, pricing error, or policy violations.

Payments are processed by secure, PCI-DSS compliant third-party payment gateways. Pastura does not store full credit card numbers on its servers.

6. Shipping and Delivery

Shipping, delivery times, and related conditions are governed by our Shipping Policy, available on this website. Estimated delivery times are provided for convenience only and are not guaranteed.

Pastura is not responsible for:

• Delays caused by customs processes or carriers;
• Delivery failures due to incorrect or incomplete customer-provided addresses;
• Packages reported as delivered by the carrier but not received by the customer.

Customers are responsible for any duties, taxes, and customs fees that may apply in their country.

7. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Refund & Return Policy, which is available on this website. By placing an order, you confirm that you have reviewed and agree to that policy.

8. User Accounts and Security

If you create an account on our website, you are responsible for:

• Maintaining the confidentiality of your login credentials;
• Restricting access to your account and devices;
• Notifying us promptly if you suspect unauthorized access or use of your account.

Pastura is not liable for any loss or damage resulting from your failure to properly secure your account or credentials.

9. Limitation of Liability

To the fullest extent permitted by law:

• Pastura shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or lost data, arising out of or related to your use of the Services;
• Our total aggregate liability for any claim relating to the Services will not exceed the amount you actually paid for the product or service giving rise to the claim;
• We do not warrant that the website will be uninterrupted, secure, or error-free at all times.

10. Disclaimer of Warranties

The Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Indemnification

You agree to indemnify, defend, and hold harmless Pastura, its officers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your:

• Use or misuse of the Services;
• Violation of these Terms;
• Infringement of any third-party rights.

12. Governing Law and Dispute Resolution

These Terms and any dispute arising from your use of the Services shall be governed by the laws of the State of Delaware, USA, without regard to its conflict-of-law principles.

Before initiating formal proceedings, you agree to first attempt to resolve any dispute with us informally. If a resolution cannot be reached, disputes may be resolved through binding arbitration or in the courts of Delaware, where permitted by applicable law.

To the extent allowed by law, you agree not to bring or participate in any class action against Pastura related to the Services.

13. Modifications to These Terms

We may update or modify these Terms from time to time. When we do, we will update the “Effective Date” at the top of this page. Changes take effect upon posting on the website. Your continued use of the Services after changes are posted constitutes your acceptance of the revised Terms.

14. Contact Information

For questions or concerns regarding these Terms, please contact:

Pastura Company LLC
1201 N Orange Street, Suite 600
Wilmington, DE 19801
Email: shopping@pasturafarmstore.com